General Terms and Conditions of LACLEVER s.r.o. 

These Terms and Conditions govern, in accordance with the provisions of Section 1751 and Section 2079 et seq. of the Civil Code, the legal relations between the Seller, as the seller of the goods, and persons who purchase these goods in the position of a consumer through the Website on the basis of a Contract concluded with the Seller:

1. 1. Definitions
   1.1. Within these Terms and Conditions, the following terms shall have the following meanings:
   1.1.1. "Purchase Price" means the total price of the ordered goods and related costs for packaging and delivery of the goods, increased by value added tax (VAT) if the Seller is a VAT payer;
   1.1.2. "Buyer" means a person who, in the position of a consumer, i.e., outside the scope of their business activity or outside the scope of the independent exercise of their profession, purchases goods on the basis of a Contract concluded with the Seller in accordance with the Terms and Conditions;
   1.1.3. "Civil Code" means Act No. 89/2012 Coll., the Civil Code, as amended;
   1.1.4. "Terms and Conditions" means these general terms and conditions;

1.1.5. "Personal Data Processing Policy" means the Seller's conditions for the processing of personal data which, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and Act No. 110/2019 Coll., on the Processing of Personal Data, as amended, govern the conditions for processing the personal data of Buyers upon the conclusion of a Contract through the Website;

1.1.6. "Seller" means the company LACLEVERT s.r.o., with its registered office at Příkop 843/4, Zábrdovice, 602 00 Brno, ID No.: 264 57 539, registered in the Commercial Register maintained by the Regional Court in Brno under file No. C 143706, which, in the position of a seller, sells goods on the basis of a Contract concluded with the Buyer in accordance with the Terms and Conditions;

1.1.7. "Contracting Parties" means the parties to the Contract, i.e., the Seller and the Buyer;

1.1.8. "Contract" means a purchase contract concluded between a specific Buyer and the Seller through the Website, of which these Terms and Conditions form an integral part;

1.1.9. "Website" means the Provider's website available at www.laclever.com;

2. Conclusion of the Contract

2.1. The Buyer shall complete the order form on the Website, including at least:
2.1.1. identification of the goods and selection of the quantity (identification of the object of purchase);
2.1.2. choice of payment method;
2.1.3. choice of delivery method;
2.1.4. provision of identification data and other data necessary for the fulfillment of the Seller's obligation;
2.1.5. confirmation of acceptance of the Terms and Conditions;

2.1.6. confirmation of acceptance of the Personal Data Processing Policy,
whereby the Buyer is prompted to check the entered data and is entitled to change the stated data until the moment of confirmation of the order form.

2.2. By confirming the order form, the Buyer makes a proposal to the Seller to conclude a contract within the meaning of the provisions of Section 1731 and Section 1732(1) of the Civil Code. In the event of acceptance of the order by the Seller, the Buyer simultaneously undertakes to pay the purchase price. The provisions of Section 1732(2) of the Civil Code shall not apply.

2.3. The Seller shall immediately confirm receipt of the order, always by e-mail to the Buyer's address provided in the order form.

2.4. The Contract is concluded at the moment the acceptance of the order is delivered to the Buyer by the Seller. For the purposes of the Contract, written confirmation of the order by the Seller is considered acceptance of the order (or part thereof). The Seller is obliged to send the acceptance, if possible, without undue delay after delivery of the order, or after determining the availability of the goods requested by the Buyer. Acceptance of the order may only be made in electronic form, always by e-mail to the Buyer's address provided in the order form.

2.5. Depending on the nature of the order (quantity, weight, amount of the purchase price, expected shipping and packaging costs), the Seller is entitled to request from the Buyer an additional confirmation of the order with an adjustment of the contractual terms (by e-mail, telephone, or in writing). In such a case, the Contract is concluded at the moment of the Buyer's express written acceptance of the amended offer.

2.6. The Buyer agrees to the use of remote communication means when concluding the Contract. Costs incurred by the Buyer in connection with the use of such means for concluding the Contract shall be borne exclusively by the Buyer.

2.7. The Contract is stored by the Seller in electronic form. The Buyer has the right to access the wording of the Contract concluded with them based on a delivered request, whereby the Buyer is always obliged to prove their identity to the Seller within such a request.

2.8. The Seller is entitled, especially if they do not have the requested goods or their quantity available, to refuse the Buyer's order (or a part thereof), being obliged to do so if possible without undue delay after receipt of the order, or after determining the availability of the requested goods or their quantity. Along with the refusal of the order, the Seller may provide the Buyer with information regarding the estimated availability of the requested goods or other related information. Refusal of an order may only be made in electronic form, always by e-mail to the Buyer's address provided in the order form.

3. Purchase Price and Method of Payment
3.1. The Buyer undertakes to pay the Purchase Price to the Seller in the agreed amount:
3.1.1. by transferring the Purchase Price to the Seller's bank account;
3.1.2. via an internet payment gateway; or
3.1.3. in cash or by cash on delivery according to the chosen type of transport, whereby the Seller is entitled to modify the list of methods for paying the Purchase Price on the Website at any time depending on the circumstances (e.g., according to current technical possibilities).

3.2. The Seller is entitled to require payment of the full Purchase Price before the goods are sent to the Buyer.

3.3. Following the payment of the Purchase Price, the Seller shall issue a relevant tax document and send it to the Buyer in electronic form, always by e-mail to the Buyer's address provided in the order form.

4. Withdrawal from the Contract
4.1. The Buyer has the right to withdraw from the Contract within fourteen (14) days without giving any reason. The period for withdrawal from the Contract ends upon the expiry of fourteen (14) days from the day following the day when:
4.1.1. the Buyer or a third party designated by the Buyer (other than the carrier) takes possession of the goods; or
4.1.2. the Buyer or a third party designated by the Buyer (other than the carrier) takes possession of the last piece of goods in the event that multiple pieces of goods are delivered separately.

4.2. The Buyer may withdraw from this Contract by any unequivocal statement addressed to the Seller pursuant to Article 10 of these Terms and Conditions (for example, by a letter sent via a postal service provider or by e-mail). The Buyer may use the model withdrawal form, which is an annex to these Terms and Conditions.

4.3. If the Buyer withdraws from the Contract, they shall send or hand over the goods received from the Seller, in their original condition, to the Seller without undue delay, no later than fourteen (14) days from the withdrawal from the Contract. The deadline is met if the Buyer sends the goods before its expiry. The Buyer bears the direct costs associated with returning the goods.

4.4. If the Buyer withdraws from the Contract, the Seller shall return to the Buyer all funds, including delivery costs, received from them under the Contract, without undue delay and no later than fourteen (14) days from the withdrawal from the Contract, using the same method by which the funds were received from the Buyer. The Seller shall return the received funds to the Buyer by another method only if the original method is not factually possible or if the Buyer has agreed to it. The Seller is not obliged to return the received funds to the Buyer before receiving the goods.

4.5. In the event of withdrawal from the Contract, the Buyer shall be liable for any diminution in the value of the goods resulting from the handling of the goods in a manner other than that necessary to establish the nature, characteristics, and functionality of the goods.

4.6. The Buyer acknowledges that, in accordance with the provisions of Section 1837 of the Civil Code, they may not withdraw from the Contract:
4.6.1. for the supply of goods manufactured according to the Buyer's requirements or customized to their personal needs; and
4.6.2. for the supply of goods in sealed packaging which are not suitable for return due to health protection or hygiene reasons, if the seal has been broken by the Buyer.

5. Warranty and Defects

5.1. The Seller provides the Buyer with a quality guarantee within the meaning of Section 2113 of the Civil Code for a period of twenty-four (24) months from the receipt of the goods. This does not apply to goods with a minimum shelf life shorter than the specified quality guarantee period.

5.2. The rights and obligations of the Buyer and the Seller regarding rights arising from defective performance are governed by the relevant generally binding legal regulations, in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2112, and Sections 2161 to 2174 of the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

5.3. The Seller is liable to the Buyer that the goods are free from defects upon receipt. In particular, the Seller is liable to the Buyer that:

5.3.1. it corresponds to the agreed description, type, and quantity, as well as quality, functionality, compatibility, interoperability, and other agreed characteristics;

5.3.2. it is fit for the purpose for which the Buyer requires it and to which the Seller has agreed; and

5.3.3. it is delivered with the agreed accessories and instructions for use, including assembly or installation instructions.

In addition to these provisions, the Seller is liable to the Buyer that:

5.3.4. the goods are fit for the purpose for which goods of this kind are normally used, also with regard to third-party rights, legislation, technical standards, or industry codes of conduct, if no technical standards exist;

5.3.5. the goods, in terms of quantity, quality, and other characteristics, including durability, functionality, compatibility, and safety, correspond to the usual characteristics of goods of the same kind that the Buyer can reasonably expect, also with regard to public statements made by the Seller or another person in the same contractual chain, particularly through advertising or labeling.

5.3.6. the goods are delivered with accessories, including packaging, assembly instructions, and other instructions for use that the Buyer can reasonably expect; and

5.3.7. the goods correspond in quality or performance to the sample or model that the Seller provided to the Buyer before the conclusion of the Contract.

5.4. If a defect manifests itself within one year of receipt, it shall be presumed that the goods were already defective upon receipt, unless the nature of the goods or the defect precludes this. This period shall not run for the duration during which the Buyer cannot use the goods, provided that the defect was claimed legitimately.

5.5. The Buyer is obliged to notify the Seller in writing of any defects that appear on the goods within two years of receipt without undue delay after their discovery and to exercise their rights arising from defective performance. If the Buyer fails to do so without undue delay, they shall lose any related claim against the Seller.

5.6. Rights arising from defective performance shall be exercised with the Seller in accordance with Article 10 of these Terms and Conditions.

5.7. In the event that a claim is submitted in writing, the Buyer shall be informed of the receipt of the claim, the method of its settlement, and its expected duration no later than within three (3) working days.

5.8. The Seller shall notify the Buyer of the settlement of the claim by telephone or e-mail, or by other agreed means.

5.9. If the goods demonstrably have quality defects that constitute a material breach of the Contract, the Buyer has the right to (i) the removal of the defect by the delivery of a new item without defect or the delivery of the missing item, (ii) the removal of the defect by repair of the item, (iii) a reasonable discount on the Purchase Price, or (iv) withdrawal from the Contract. The choice of the right belongs to the Buyer. The Buyer may not change the choice made unilaterally.

5.1. If the goods demonstrably have quality defects that do not constitute a material breach of the Contract, the Buyer has the right to (i) the removal of the defect, or (ii) a reasonable discount on the Purchase Price. The choice of the right belongs to the Buyer. If the Seller fails to remove the defect in the item in time or refuses to remove the defect, the Buyer may request a discount on the Purchase Price or may withdraw from the Contract. The Buyer may not change the choice made unilaterally.

5.2. If the Buyer fails to notify the defect without undue delay after they could have discovered it through timely inspection and sufficient care, they shall lose any related claim against the Seller. Latent defects must be notified by the Buyer without undue delay after the Buyer could have discovered them through timely inspection and sufficient care.

5.3. If the Buyer cannot return the goods in the condition in which they were received, they may not withdraw from the Contract or request the delivery of a new item, except in cases where (i) the change in condition occurred as a result of an inspection for the purpose of detecting the defect, (ii) the Buyer used the item before the discovery of the defect, (iii) the Buyer did not cause the impossibility of returning the item in its original condition through act or omission, or (iv) the Buyer sold the item before the discovery of the defect, consumed it, or altered the item during normal use; if this occurred only in part, the Buyer shall return to the Seller what can still be returned and provide the Seller with compensation to the extent of the benefit derived from the use of the item.

5.4. The complaint procedure, including the removal of the detected defect, must be settled within thirty (30) calendar days from the date the claim was lodged, unless a longer period is expressly agreed between the Seller and the Buyer. The Buyer must be duly and timely informed of the method of the claim settlement.

6. Delivery Terms

6.1. The goods are delivered to the Buyer at the place specified by them in the order form.

6.2. The range of available delivery methods corresponds to the content and nature of the order. If the Buyer requests or necessitates repeated delivery or delivery by a different method, they are obliged to cover the resulting increase in delivery costs.

6.3. Immediately upon delivery, the Buyer is obliged to check the condition and content of the shipment, in particular the condition of the external packaging, the number of packages, and the integrity of the product packaging. The Buyer has the obligation to accept the performance (delivered goods). Acceptance of performance may only be refused if it does not comply with the Contract (e.g., damaged or incomplete shipment).

6.4. Failure to accept goods paid for by cash on delivery for reasons other than those specified in Article 6.3 of these Terms and Conditions constitutes a breach of these Terms and Conditions and the Contract. The Buyer is obliged to cover any costs by which the delivery expenses increased due to their fault.

6.5. Unless precluded by circumstances beyond the Seller's control, the Seller undertakes to prepare the goods for collection by the Buyer or for dispatch within seven (7) working days from the conclusion of the Contract, provided the goods are in stock; otherwise, from the moment the goods are restocked. The goods are usually delivered within three (3) working days from the date the goods are handed over to the carrier. The Seller shall not be liable for any non-delivery or delay in delivery caused by the carrier.

7. Consumer Information

7.1. Disputes arising from the Contract shall be decided exclusively by the courts of the Czech Republic with local jurisdiction based on the Seller's registered office. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 44, 110 00 Prague 1, ID No.: 000 20 869, internet address: http://www.coi.cz, is competent for the alternative (out-of-court) settlement of consumer disputes. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr may be used to resolve disputes with a Buyer who is a consumer under a Contract concluded by electronic means. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes.

8. Commercial Offers and Communications

8.1. The Seller may contact the Buyer with commercial campaign offers, inform the Buyer about ongoing promotions and discounts, and potentially reach out via the e-mail address or telephone number provided in the order form, which serves for the direct and/or indirect promotion of the Seller's products.

8.2. Commercial offers and communications are sent based on the Seller's legitimate interest in developing its business activities, in accordance with the provisions of Section 7 (3) of Act No. 480/2004 Coll., on Certain Information Society Services, as amended.

8.3. The Buyer is entitled to refuse the sending of commercial offers and communications within the order form. If the Buyer no longer wishes to receive such electronic messages/offers, they have the option to unsubscribe within each electronic message/offer sent or to contact the Seller regarding unsubscription by other means.

9. Unilateral Amendment of the Terms and Conditions

9.1. The Seller is entitled to unilaterally amend these Terms and Conditions. The Contract is always concluded in accordance with the Terms and Conditions that were effective at the moment the Buyer confirmed the order within the order form.

10. Notifications

10.1. Unless provided otherwise, all notifications or other communications regarding legal acts related to these Terms and the Contract must be made in writing via e-mail or letter, unless these Terms and Conditions stipulate otherwise.

10.2. For communication purposes, in accordance with Section 1820 (1) (c) of the Civil Code, the Seller provides the following contact details:

• Delivery address: LACLEVER s.r.o., Křemencova 17, Praha 1
• E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Data box ID: hs8b5ip

10.3. Delivery to the Buyer shall be made to the address considered to be the contact details provided by the Buyer in the order form.

11. Personal Data Protection

11.1. The Seller is the controller and processor of the personal data provided by the Buyer when completing the order form on the Website. The processing of personal data provided by the Buyer by completing the order form on the Website is necessary for the performance of the concluded Contract to which the Buyer is a party, or for the purpose of taking steps at the request of the Buyer prior to entering into the Contract, and for the purposes of the legitimate interests of the Seller or a third party.

11.2. The manner in which the Seller manages and processes the Buyer's personal data can be found in the personal data processing policy issued by the Seller and published on the Website at the link: smartdentist.martinlasevic.cz. The Buyer hereby declares that the information provided in the personal data processing policy was duly and timely provided to them, that they have familiarized themselves with its content, and that they expressly agree to it.

12. Final Provisions

12.1. Legal relations between the Seller and the Buyer shall be governed by the Contract, these Terms and Conditions, and the relevant provisions of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended, and other related applicable legal regulations.

12.2. These Terms and Conditions and the Contract are governed by the laws of the Czech Republic. If the rights and obligations of the Contracting Parties are not expressly regulated in the Terms and Conditions, the provisions of generally binding legal regulations shall apply.

12.3. All disputes arising from or in connection with these Terms and Conditions and the Contract shall be decided before the general courts of the Czech Republic, unless the Buyer, who is a consumer, exercises the option of out-of-court dispute resolution.

12.4. In the event that any provision of these Terms and Conditions is or becomes ineffective or unenforceable, the invalidity, ineffectiveness, or unenforceability of such provision shall not affect the validity, effectiveness, and enforceability of the remaining provisions of these Terms and Conditions, unless mandatory legal regulations provide otherwise.

12.5. The Seller has the right to transfer its rights and obligations under the Contract to a third party, and the Buyer hereby consents to such transfer. Such transfers must not have a negative impact on the Buyer's position.

12.6. These Terms and Conditions shall take effect on January 23, 2026.

                                                                                              Marek Svoboda